The following Terms and conditions apply to all bookings made on this website. Please take a moment to read them before making a Booking.
The Company:
The web site is “mytaximadrid.es” and “mytaximadrid.com” , of which we have sole ownership. We provide transport management services, for individual and groups.
Our telephone number is (+34) 675.697.328 and we operate through the following website: www.mytaximadrid.com with email address info@mytaxigroup.com.
Before requesting a service offered on our Website, you should ensure that you have read and understood these Terms, as they will govern any subsequent Contract. When Booking, you can confirm that you have read these Terms and have the legal capacity to accept them on behalf of yourself and all the Passengers. If you do not understand any of the Contract conditions, we strongly recommend that you contact the Customer Service before proceeding with any booking. If you do not wish to be bound by these Terms, regrettably you may not make a booking with us.
In any case the transport services shall be considered as package travel in the terms of Council Directive 90/314/EEC, of 13 June 1990, or in the terms of the Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law on the Protection of Consumers and Users and other supplementary laws, and therefore the Company shall in no way be considered a travel agency.
For the purpose of providing our service, we work with Transport Operators who deliver a professional Transfer Service for transporting people, or act as an agency with capacity to offer transport services, holding the relevant licences and permits required by national law for this activity.
The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make a full payment. Upon entering into a contract with the COMPANY the Company will undertake the necessary formalities to organise the requested services.
The contract becomes legally binding only when you have received your transfer voucher by email. In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.
You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception. The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.
The Transfer Vouchers which must be presented to the Transport Operator should be printed out so that each Voucher is readily available for inspection by the driver. Failure by the Lead Passenger to present the Voucher may result in the Transfer Service not being provided. We recommend that you print out and carry with you all communications between the parties in addition to the Transfer Vouchers.
PAYMENT
You must pay in advance booking fees. We accept all widely used payment methods including credit card (American Express, MasterCard/Diners International, Visa) and debit card (Visa/Delta, Visa/Electron).
The transfer cost (Total) must pay in cash when you arrival to destination.
Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only.
CHANGES
The transfer voucher includes your requested destination / pickup and your accommodation address. Any changes must be sent contacting with Support Center prior to the date of travel and will not take effect until checked with the Transport Operator and confirmed to you by email.
You are liable for any increased service cost resulting from requested change. The change will be made free of charge.
CANCELLATIONS
Any cancellation must be made in writing by email addressed to our Customer Service Centre. You can cancel our services separately or your booking completely. If we receive your cancellation request more than 48 hours before the scheduled pickup time, you will be refunded the total transfer cost that you have paid.
For cancellations received less than 48 hours from the scheduled time of the Transfer Service, the amount paid for this transfer will be refunded the 50%. For cancellations received less than 24 hours from the scheduled time of the Transfer Service, the amount paid for this transfer will not be refunded.
If the Transport Operator needs to make a significant change to the conditions of the Service, or needs to cancel the Service, we will inform you as soon as possible.
In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.
LAST MINUTE BOOKINGS
If you need a tranfer service less than 24 hours from the scheduled time of the Transfer Service, please call our Customer Service Centre so that we can check whether we have a suitable vehicle available for your transfer request. But we can´t be sure to offer you the service.
EXTRA
SAFETY DEVICES FOR CHILDREN IN THE CAR
All our transport operators comply with a valid legislation. In the case of services carried-out in Spain, the valid regulations indicates that is necessary for vehicles for this type of service have the corresponding safety devices.
Minor children with a height more or less than 135cm should always use an approved retention system and adapted to its size and weight and must always be in the back seats.
Group 0 y 0+: * 0 to 13 kg approx, until 18 months approx
Group 1: * 9 to 18 kg approx, from 1 year to 4 years old approx
Group 2 and 3: * 15 to 36 kg approx, from 4 to 12 years old approx
Seatbelt: * From 135 cm, over 12 years old approx
Every children and babies, regardless of its age, shall be taken into account to determine the capacity of the vehicle would be use, therefore it should be entered the total number of passengers in the moment of realising the booking.
Luggage
Each passenger has a luggage entitlement bag or suitcase per person, maximum size is of 65x40x25. The hand luggage, such as handbags & small bags are not necesary to declare. All luggage must be securely labelled with the owner’s name and destination address. We cannot be held responsible for locating lost luggage that was not correctly labelled.
All luggage must be declared at the time of booking. Smaller items that fit in the passenger footwell, such as a camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any animals unless pre-agreed and transported in a suitable container (guide dogs are generally allowed), nor any items of excessive size, weight, fragility or perishability.
Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.
OUR LIABILITY
If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.
We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death, unless caused by our negligence. This means that, subject to these Terms, we may accept responsibility if, for example, you suffer death or personal injury or your Transfer Service is not provided as promised or proves deficient as a result of the failure of ourselves, our employees, or Transfer Operators to use reasonable skill and care in making, performing or providing, as applicable, your contracted transport service.
Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees and Transfer Operators do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for Transfer Operators).
Nothing in these Terms and conditions excludes or limits: a. our liability to you for any death or personal injury resulting from our negligence b. any of your other statutory rights as a consumer that cannot be excluded or limited. We are absolved of all liability whatsoever where the customer makes a contract for another service directly with the Transport Operator. We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses. However every endeavour will be made by us to rectify in the shortest possible period any errors to which our attention has been drawn. Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.
We accept no liability and will not pay any compensation where the performance of our obligations or the Transport Operator’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.
CONTACT
All contact related to the amendment of booking information must be requested by email. In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you.
The same system applies to all other advisory emails which we may send to you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your Transfer Service.
In case of arrival flight delay, the Transport Operator will reschedule the Transfer Service and you will be picked up at the new arrival time. We apply IATA’s definition of flight delays for the purposes of these Terms.
If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled collection time specified on your Voucher, the Transport Operator or our Customer Service team will try to contact you on the mobile telephone number you have provided.
If it is not possible to speak to you because you have not provided an operational mobile telephone number at the time of booking, you have no or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided, the Transport Operator is immediately relieved of their obligations and a refund will not be due.
YOUR RESPONSIBILITY
In the event that you are not able to locate the driver of your private transfer or the representative of the shuttle Transport Operator on arrival at an airport, it is your responsibility to contact us on the 24/7 telephone numbers printed on the Transfer Voucher. If you fail to call these numbers and make alternative travel arrangements the service will not be provided, the Transport Operator will be relieved of their obligations and a refund will not be due.
An electronic record of all calls received to the 24/7 numbers is kept by a third party telecoms provider, and shall be used as proof in the event of a dispute as to whether the numbers were called or not. Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorised by a member of our team. If authorised to take alternative transport, please ensure that you obtain a receipt and submit it to our Customer Care team for review. No payment will be due for travel expense claims submitted without valid receipts.
You are responsible for checking the agreed pickup time and for ensuring that the resulting arrival time at the airport departure terminal is at least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time. The Transport Operator will pick you up and set you down as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the Transport Operator will, at your express request, use a longer route to reach the agreed destination, but in such instances you may be liable for any additional costs. All contracted transfer services fall within the scope of the public liability cover of the Transport Operator’s insurance policy.
By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions.
The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided. The services to be supplied are in accordance with the details specified in the Transfer Voucher sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect you must contact our Customer Service Centre immediately to rectify these.
Particular care should be taken when completing the reservation to ensure that all compulsory fields as indicated by an asterisk (*) have been filled in accurately. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.
You are solely responsible for carrying all documentation necessary for frontier crossing. We hereby refute all liability and refuse to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required. The Transfer Voucher is not a valid documentation to obtain entry visas.
In the event of us having to pay a deposit or fine to the Authorities of other countries as a result of your failure to observe the laws, regulations, etc. or other travel requirements of those countries which you intend to enter, leave or pass through, you will be held solely responsible for reimbursing us, and we reserve the right to hold any of the monies already paid to us until you can provide proof of reimbursement of such fines, charges etc.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any items that are missing when you leave. We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.
COMPLAINTS
If the service you received from the Transport Operator does not meet your expectations, this must be immediately reported to our Customer Service Centre and, if possible, at the moment the problem occurs.
Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance.
The complaints should sent by email to info@mytaxigroup.com.
GOVERNING LAW AND JURISDICTION
These General Conditions shall be governed by current Spanish law and any disputes that may arise between you and us will be subject to Spanish jurisdiction. The invalidity or unenforceability of any provisions of this Terms shall not affect the validity or enforceability of any other provision of this Terms, which shall remain in full force and effect.
PRIVACY POLICY
The internet user accessing the website does so anonymously and is not registered by us for any online service. The user remains anonymous throughout his search through all information on the Website, and at no point are his personal details registered for any online service.
We do, however, use user identifiers (cookies) on our websites to collect information on the website use, such as the server to which the user’s computer is connected, the browser type (e.g. Firefox or Internet Explorer) and how the potential customer became aware of the COMPANY. We use such information solely to assist us in improving our marketing policies, and the personal details of the Internet user are not included in the data capture.